At ug55, we treat your personal data with the highest level of care and transparency. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your data.
Last Updated: January 1, 2026Scope of This Policy: This Privacy Policy ("Policy") applies to all personal data processed by ug55 ("we", "us", "our", "the Company") in connection with the operation of the ug55 platform at https://ug55.cam. By registering an account or using our services, you acknowledge that you have read and understood this Policy and consent to the data-processing activities described herein. This Policy forms part of our Terms & Conditions.
ug55 is committed to protecting the privacy and security of every player who uses our platform. We recognize that the personal information you entrust to us is both sensitive and valuable, and we take our responsibility to safeguard it seriously. This Policy sets out in plain, transparent language the full scope of our data-processing activities — from the moment you first visit our website to the closure of your account and beyond.
As an online betting and live casino platform operating primarily for players resident in Indonesia, ug55 processes personal data in accordance with internationally recognized privacy principles, including purpose limitation, data minimization, storage limitation, accuracy, and the requirement that all processing rests on a legitimate legal basis. We do not sell your personal data to third parties, and we do not use your data for purposes that are unrelated to the safe, fair, and responsible operation of our platform.
If you have any questions about this Policy or wish to exercise your data rights, please contact us at [email protected] at any time.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
ug55 collects the following categories of Personal Data in connection with the operation of our platform:
When you create a ug55 account, we collect your full legal name, date of birth, residential address in Indonesia, email address, and mobile phone number. This information is mandatory — without it, we cannot create a compliant account for you.
Prior to processing any withdrawal, we collect copies of your Indonesian National Identity Card (KTP Nasional), proof of residential address (such as a utility bill or bank statement), and a selfie photograph holding your identity document. This data is required for regulatory compliance and fraud prevention.
We record transactional data including deposit amounts, withdrawal requests, the payment method used (bank name, e-wallet type), and transaction timestamps. We do not store complete bank account numbers or full e-wallet credentials — only the masked identifiers necessary for transaction matching and dispute resolution.
We collect records of all bets placed, game sessions, wager amounts, win/loss outcomes, bonus usage, and gameplay duration. This data is used for account management, bonus administration, responsible gaming monitoring, and fraud detection.
When you access the platform, we automatically collect your IP address, browser type and version, operating system, device type, screen resolution, session timestamps, and page-interaction logs. This data supports security monitoring, platform optimization, and fraud prevention.
Any communications you send to our customer support team — including live-chat transcripts, emails, and support-ticket content — are stored to enable resolution of your queries, improve service quality, and maintain records in the event of disputes.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Registration Data | Name, date of birth, email, phone, address | Yes |
| KYC Data | KTP copy, proof of address, selfie | Yes (for withdrawals) |
| Financial Data | Deposit/withdrawal records, payment method type | Yes |
| Gameplay Data | Bets, game sessions, win/loss history | Automatic |
| Technical Data | IP address, browser, device, session logs | Automatic |
| Communications Data | Support tickets, chat transcripts, emails | When you contact us |
ug55 collects Personal Data through the following channels:
We process your Personal Data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent.
We use your Registration Data to create and maintain your ug55 account, authenticate your identity on each login, and administer account settings and preferences.
Your Financial Data is used to process deposits from and withdrawals to your local bank accounts and e-wallets, and to maintain accurate records of all monetary movements through your account.
We are obligated to verify the identity of all players who make withdrawals in order to meet anti-money-laundering (AML) and Know Your Customer (KYC) obligations. KYC Data is processed solely for this compliance purpose and for fraud prevention.
Technical and Device Data, combined with Gameplay Data and Financial Data, is analyzed to detect unusual account activity, identify potential fraud or collusion, prevent unauthorized access, and protect the financial integrity of the platform.
Gameplay and Financial Data is monitored to identify indicators of problem gambling behavior, such as rapidly escalating bet sizes, extended uninterrupted play sessions, or repeated failed self-exclusion attempts. Where such indicators arise, our responsible gaming team may make proactive contact with the player concerned.
Communications Data is used to respond to your support queries, resolve account issues, and improve the quality of our customer service operations.
Aggregated and anonymized Technical and Gameplay Data is used to understand how players interact with the platform, identify usability issues, optimize performance, and inform product development decisions. This analytics processing does not identify you personally.
Where you have given explicit consent, we may use your email address or phone number to send you information about promotions, bonuses, and new features on the ug55 platform. You may withdraw consent for marketing communications at any time by contacting us at [email protected].
Every processing activity carried out by ug55 rests on one of the following recognized legal bases:
We share Personal Data with carefully selected third-party service providers who process data on our behalf under binding data-processing agreements. These providers include payment processors, KYC verification services, fraud-detection platforms, cloud-hosting providers, and customer-support software vendors. All Processors are contractually prohibited from using your data for any purpose other than the specific service they provide to ug55.
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive anonymized session identifiers necessary to deliver their game content within the platform. These studios do not receive your name, contact details, or financial data.
We will disclose Personal Data to government bodies, law enforcement agencies, or financial intelligence units where we are legally required to do so — for example, in connection with an AML investigation or a court order. We will inform you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of the ug55 business, Personal Data held by us may be transferred to the acquiring entity. We will notify affected players and ensure that the acquiring entity is bound by obligations consistent with this Policy.
We do not sell your data. ug55 does not sell, rent, lease, or otherwise commercially transfer your Personal Data to any third party for that party's own marketing or commercial purposes. Your data is used exclusively for the purposes described in Clause 5 of this Policy.
ug55 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, and in any event no longer than required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal obligation / AML compliance |
| KYC Documentation | Duration of account + 5 years after closure | Legal obligation / AML compliance |
| Financial Transaction Records | 7 years from date of transaction | Legal obligation / tax / AML |
| Gameplay and Betting Records | 5 years from date of activity | Legitimate interests / dispute resolution |
| Customer Support Communications | 3 years from date of communication | Legitimate interests / dispute resolution |
| Technical / Device Logs | 12 months from collection | Legitimate interests / security |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal obligation / consent management |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where anonymized data is retained for analytical purposes, it can no longer be used to identify you.
ug55 implements a multi-layered security framework to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our technical and organizational security measures include:
Your Responsibility: No security system is impenetrable. You are responsible for keeping your account credentials confidential. Do not share your password with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device on subsequent visits, remember your preferences, and gather information about how you interact with the site.
ug55 uses the following categories of cookies:
ug55 does not use third-party advertising cookies or cross-site tracking cookies for behavioral advertising purposes.
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling analytics or functional cookies will not affect your ability to place bets or make transactions, but may degrade your user experience.
As a Data Subject, you hold the following rights with respect to your Personal Data processed by ug55. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.
The ug55 platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process Personal Data from any person under the age of 21. If we become aware that Personal Data has been collected from a person under 21, we will promptly delete that data and close the associated account. If you are a parent or guardian and believe that a minor has provided Personal Data to ug55, please contact us immediately at [email protected].
The ug55 platform may, on occasion, reference or display content from third-party game studios or technology providers. These third parties operate under their own privacy policies, which are independent of this Policy. ug55 is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party service before providing them with your Personal Data. This Policy applies solely to data processed by ug55 in connection with the ug55 platform.
ug55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or platform features. Material changes will be communicated to registered players via a notification on the platform or by email to the address on your account, with at least seven (7) days' advance notice before the revised Policy takes effect. The "Last Updated" date at the top of this page will always reflect the most recent version. Your continued use of the platform after the effective date of an amended Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our Data Protection team. We are committed to resolving all privacy-related inquiries promptly and transparently.
Data Protection Contact: [email protected]
Response time: within 24 hours during support hours (08:00–22:00 WIB, seven days a week). Data rights requests will be addressed within 30 calendar days of receipt.
You also have the right to lodge a complaint with a competent data-protection supervisory authority if you believe that your data has been processed in a manner inconsistent with applicable privacy law.
Six principles that guide every data-processing decision we make at ug55.
Every data point transmitted to and from the ug55 platform is protected by 256-bit SSL/TLS encryption. Sensitive records stored on our servers are encrypted at rest with AES-256, the same standard used by leading financial institutions.
Your Personal Data is never sold, rented, or commercially transferred to third parties for their own marketing purposes. Data sharing is strictly limited to service providers who help us operate the platform, and they are bound by contractual confidentiality obligations.
You hold clear rights over your Personal Data — access, rectification, erasure, portability, and the right to object. Submit a request to our support team and we will respond within 30 days, in accordance with internationally recognized data-rights standards.
We only use your data for the specific, declared purposes set out in this Policy. We do not repurpose your data for unrelated activities, and we do not use gameplay or financial data for any form of behavioral advertising or profiling beyond platform-security needs.
We do not hold your data indefinitely. Each category of Personal Data has a clearly defined maximum retention period — after which it is securely deleted or irreversibly anonymized. Financial records are retained only as long as legally required under AML and tax obligations.
ug55 does not deploy third-party behavioral advertising cookies or cross-site tracking technologies. The cookies we use are limited to those strictly necessary for platform operation, user-preference retention, anonymized analytics, and security protection.
Our FAQ answers common questions about account security and data handling. You can also review our full Terms & Conditions or learn about our Responsible Gaming tools.